Downloading your files

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There are many ways to download files from your Sirv account.

The simplest is to use the Sirv web app. Either right-click a file/folder or select multiple files/folders and click "Download". Sirv will package all the files into a zip file and commence the download.

Screenshot to download multiple folders

Download limit

Downloads are limited to 4,000 files and 512MB per zip file (whichever is greater). If you reach the limit, the "Background download" option will display (for Business 100 accounts and above).

Background download

If your download exceeds your limit for an instant download, a "Background download" option will appear. This will prepare a multi-volume zip archive - a set of zip files, with a master .zip file that can be extracted once the other zips have downloaded.

You will receive an email with the zip links once ready for download.

Background download for very large file downloads

The larger the download, the longer it takes to prepare. It can take many hours for very large downloads.

The zip files are not counted towards your account storage limit.

Video tutorial

The zip program on your computer might not be able to unzip multi-volume zip archives. If your program fails, install one of the many free programs that supports multi-volume zips.

We recommend these programs:

The URLs for your multi-volume zip will expire after 3 days, so please download the files before then. If files are needed after that date, a new background download should be requested.

Background download limit

You can generate 1 background download every 3 hours on a Business 100 plan or higher. The limit is 2 every 3 hours for Enterprise plans.

Once created, there is no limit on the number of downloads during the 3 days before expiry.

FTP or S3 download

You can also download files by FTP or S3. Your login credentials are shown in the Settings section of your Sirv account.

If you're setting up for the first time, you could follow instructions to connect by FTP with Filezilla or by S3 with Cyberduck.

API download

You can also download files via Sirv's REST API. Refer to the REST API download command. This help center also provides additional advice and code samples for using the REST API.

Download via URL

Another download method is simply to request the file from its URL. Append ?dl to trigger downloading. Example:

https://demo.sirv.com/example.jpg?dl=1

You can download the image in a particular format or size, by appending dynamic imaging parameters. For example, this URL will download the image in JPEG format at 1200px width:

https://demo.sirv.com/example.jpg?dl=1&format=jpg&w=1200

Note: the original master image cannot be downloaded from a URL - images always pass through image processing and optimization. To download the master, use the API, S3, FTP or my.sirv.com.

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