Downloading your files
There are many ways to download files from your Sirv account.
The simplest is to use the Sirv web app. Either right-click a file/folder or select multiple files/folders and click "Download". Sirv will package all the files into a zip file and commence the download.
Download limit
Instant downloads are limited to 4,000 files or 512MB per zip file (whichever is greater). If you reach the limit, the "Background download" option will display (for Business 100 accounts and above).
Background download
If your download exceeds your limit for an instant download, a "Background download" option will appear. This will prepare a multi-volume zip archive - a set of zip files, with a master .zip file that can be extracted once the other zips have downloaded.
The larger the download, the longer it will take to prepare. It could take a few hours for very large amounts of data.
The zip files do not count towards your account storage limit.
You will receive an email with the zip links once ready for download.
Link expiry
The URLs for your multi-volume zip will expire after 5 days, so please download the files before then. If files are needed after that date, a new background download should be created.
How to download the zips
This video tutorial explains how to download and unzip multi-volume zips:
Recommended multi-volume zip programs
Your default zip program might not be capable of unzipping multi-volume zip archives. If your program fails, we recommend these free multi-volume zip programs:
- Windows: 7Zip
- Mac: Unarchiver
- Linux: p7zip
Background download limit
The total size of files being zipped is limited per hour. If you hit a limit, reduce the number of files that you're trying to download:
| Plan | Limit |
|---|---|
| Enterprise | 500 GB / hour |
| Business 100+ | 100 GB / hour |
| Business 5 - 60 | None |
| Trial | None |
| Free | None |
FTP or S3 download
You can also download files by FTP or S3. Your login credentials are shown in the Settings section of your Sirv account.
If you're setting up for the first time, you could follow instructions to connect by FTP with Filezilla or by S3 with Cyberduck.
API download
You can also download files via Sirv's REST API. Refer to the REST API download command. This help center also provides additional advice and code samples for using the REST API.
Download via URL
Another download method is simply to request the file from its URL. Append ?dl to trigger downloading. Example:
https://demo.sirv.com/example.jpg?dl=1
You can download the image in a particular format or size, by appending dynamic imaging parameters. For example, this URL will download the image in JPEG format at 1200px width:
https://demo.sirv.com/example.jpg?dl=1&format=jpg&w=1200
Note: The original master image cannot be downloaded from a URL without passing through image processing, which will modify the image slightly (depending on which image format and quality settings you use). To download the untouched master image, use either the REST API, S3, FTP or my.sirv.com.
Get help
If you need help with downloading or managing your files on Sirv, please message the Sirv support team.
